Well-designed Features

  • AI Robot

    Based on multilingual AI dialogue capability, VLink provides intelligent consultation service for users in different scenarios, solving problems encountered by users in the game and providing ''AI+Manual'' human-machine cooperative processing function

  • Self-service For Players

    Based on the game flow logs, through the query and recovery self-help tools, VLink solves players' high-frequency problems with self-service, which shortens the service path and improves human efficiency

  • Human Service Platform

    VLink provides multi-channel service capability about IM+Tickets inside and outside the game, with complete service link support, including label system, seat queue allocation, automated process, quality inspection assessment, service monitoring, etc.

Typical Applications

Gamewiki Basic Player Service Super Core Player Operation (SCPO)
Goals

Players can access to personalized services in different scenarios during the game

Our Services

Through multilingual AI engine of Q&A, VLink addresses the long-tail gameplay problems about players and realizes the closed-loop content consumption in the game based on user portrait and walkthroughs with scenario-based entrance. Meanwhile, we also carry out proactive care in player lifetime

Goals

Any problems encountered during the game could be resolved quickly and accurately

Our Services

VLink supports AI+Self-service+Manual operation service for players and offers vertical solutions for overseas game against pain point service problems. Besides, self-service, robot, automatic ticket, manual ticket grading, and human-computer collaboration grading solutions are available for players combined with sensitive monitoring and player portrait

Goals

Any problems inside or outside the game can be solved with exclusive 1V1 service

Our Services

Based on the multi-dimensional supercore identity system, VLink provides 1V1 exclusive services for supercore players in the game and builds connections through Messenger and other channels outside the game to maintain players and refine operations

Advantages

  • Rich Successful Cases

    VLink has accessed more than 200 domestic head games, which reached up to about 30% penetration rate and 87% satisfaction rate of service support. Currently, we have accessed head games like PUBG MOBILE and HoK(Honor of Kings), in line with overseas data compliance and related privacy requirements

  • One-stop Player Interactive Operation Solution

    For the whole scenario in the field of overseas user operation, VLink provides AI+self-service+manual interactive support (problem solving, user care, refined operation, etc.) for players in the game

  • Leading AI Multilingual Dialogue Capability

    More than 100 mainstream languages covered, VLink achieved 90%+ Q&A accuracy for English, 80% for minority language and reduced multilingual labeling costs by 70% through cross-language coding capability

Customer Success

  • PUBG MOBILE
  • Honor of Kings
PUBG MOBILE

VLink has covered the super core players in the Middle East and reached 87% satisfaction rate of service support through in-game service and out-of-game connection; we provide vertical field services about account ban issues and account recovery claim through capabilities of 13 languages AI Q&A, the query tool of account ban, sensitive monitoring model, user portrait and so on. With the integration of ACE system, we achieved 90%+ self-help rate about account recovery claim.

PUBG MOBILE is a tactical competitive mobile game by Tencent's LightSpeed Studios. It features next-gen graphics, high-quality audio-visul experience,huge realistic maps that enables players to execute complex tactics with the tap of a finger.

  • PUBG MOBILE
  • Honor of Kings
Honor of Kings

With one month preparation, VLink quickly and successfully built HoK's Q&A database of 4 languages. Besides, it achieved automatic language detection capability based on cross-language coding, reducing the amount of corpus by about 50%. After CBT version of HoK was launched, the language detection rate of the robot Daji was about 88.2%, the accuracy rate of English was more than 80%+ and other minority languages was about 70%.

Honor of Kings is the first 5v5 competitive mobile game by Tencent's TiMi Studio. This high-quality game features a classic MOBA experience with 5v5 Rift of Kings and fair combat system.




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VLink
Tencent VLink is a solution developed by Tencent Games under the CROS system to meet the interactive operation needs of players in all categories of games, providing “AI+Self-service+Manual” operation support for interactive player services, including problem solving, user care, and super-core player operation. VLink provides an easy-to-use client SDK and a powerful backend operation system to help game managers quickly build a user service operation system; for game users, they can get assistance or self-help to solve problems at any entrance inside or outside the game through the multiple channels provided by VLink.
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